Helphire's call centre capacity ensures that we are equipped
with the latest technology enabling us to manage 200,000 claims
concurrently. We are able to take calls 24 hours a day, seven days
a week. Our professional claims handlers are highly trained and
experienced, ensuring that your client receives prompt payment and
full settlement of damages.
We operate under rigorous service level agreements, which are
open to audit.
Our technology allows flexible data transfer methods, on-line
reporting and tailored management information.
Claims management services are provided at no additional cost
where we provide vehicle hire or repair services.
We also specialise in the provision of first notification of
loss services (FNOL) whereby we can answer calls in the name of
your organisation and handle the full claims process from start to
end. We currently do this for a number of business partners;
feedback and customer satisfaction levels have proved this to be a
most valuable service. In addition, our marketing literature can be
customised for your organisation, to ensure brand consistency.
Our dedicated and professional claims handlers provide a helpful
and efficient service for thousands of clients every month,
allowing our business partners to reduce the number of claims
handlers and administration staff needed at their offices. In
addition there is the opportunity to generate revenue by offering
our other products and services. The cost of these services is
dependant upon individual requirements, about which we would be
pleased to consult with you.
For more information about our claims management services,
please contact us at
newbusiness@helphire.co.uk