Helphire services

Helphire's call centre capacity ensures that we are equipped with the latest technology enabling us to manage 200,000 claims concurrently. We are able to take calls 24 hours a day, seven days a week. Our professional claims handlers are highly trained and experienced, ensuring that your client receives prompt payment and full settlement of damages.

We operate under rigorous service level agreements, which are open to audit.

Our technology allows flexible data transfer methods, on-line reporting and tailored management information.

Claims management services are provided at no additional cost where we provide vehicle hire or repair services.

We also specialise in the provision of first notification of loss services (FNOL) whereby we can answer calls in the name of your organisation and handle the full claims process from start to end. We currently do this for a number of business partners; feedback and customer satisfaction levels have proved this to be a most valuable service. In addition, our marketing literature can be customised for your organisation, to ensure brand consistency.

Our dedicated and professional claims handlers provide a helpful and efficient service for thousands of clients every month, allowing our business partners to reduce the number of claims handlers and administration staff needed at their offices. In addition there is the opportunity to generate revenue by offering our other products and services. The cost of these services is dependant upon individual requirements, about which we would be pleased to consult with you.

For more information about our claims management services, please contact us at newbusiness@helphire.co.uk