Albany Assistance Limited is a leading claims solution and ancillary product provider to insurers and branded intermediaries. Established in 1986 and acquired by Helphire Group plc in 2004, Albany currently services an existing customer base of over 3 million, providing a variety of bespoke services to its partners.
The 24/7/365 services provided include claims management for both insurers and intermediaries, credit hire, credit repair and uninsured loss recovery. The services are enhanced by the range of proven and highly successful ancillary products that Albany can provide. The portfolio which has been established to support private and commercial motor, household and personal insurances are underwritten by a carefully selected panel of insurance companies who provide security and value. Replacement vehicle, legal expenses insurance and excess protection are among the range.
Albany's experience in the development of products and services tailored to meet a business partner's unique requirement, combined with its substantial market knowledge has led to competitive and sustainable advantages for its partners with optimised levels of service and revenue enjoyed by all stakeholders.
The combination of Albany's history, experience and credentials, position the business well to support its partners' reputations for exceptional quality products, adding value to their customers' experience and assisting them in their long term growth and development plans.
Albany's centre of operations and business management is based in a purpose built office in the North East of England. Housing circa 400 staff, the building holds all the facilities and infrastructure you would expect of a modern 21st century office.
To find out more, go to www.albanyassistance.co.uk